FAQs
What products do you sell?
We offer a diverse selection of shoes and bags for women. You can find sneakers, heels, boots, and a variety of bags in different styles and colors.
How do I make a purchase on your site?
To shop on Hautevea, select the products you want, add them to your cart, and follow the checkout process to complete your purchase. We accept credit cards, PayPal, and other available payment methods.
How can I track my order?
After placing your order, you will receive a confirmation email with a tracking number. Use this number to check the delivery status on the carrier’s website.
What is your return policy?
We accept returns within 30 days of receiving your products, provided they are in their original condition. To initiate a return, contact our customer service for detailed instructions.
How can I contact your customer service?
You can reach our customer service via email at or by phone . We are available [business hours] to assist you with your inquiries.
How can I update my account information?
Log in to your account onHautevea, go to the “My Account” section, and update the information you need to change
Do you offer international shipping?
Yes, we offer international shipping. Choose the international shipping option when placing your order. Please note that shipping fees and delivery times may vary depending on the destination.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, contact our customer service immediately. We will offer a replacement or refund based on the situation.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), PayPal, and other available payment methods on our site.
Can I modify or cancel my order?
If you need to modify or cancel your order, do so as soon as possible. Contact our customer service for assistance. Please note that we cannot modify or cancel orders once they have been processed.